Welcome and thank you for visiting OutdoorHeat.co.uk
We have been selling a wide range of outdoor fire solutions since 2018, including chimeneas, fire baskets, pits and bowls.
OutdoorHeat was officially launched in 2018 by Joss Albone. It’s certainly a cliché, but he was born and bred in this industry; he grew up working on and building his family’s garden centre business in Essex, which was one of the most popular Garden Centre’s in the county.
After he and his family sold the business in 2017, he threw his efforts and expertise at Urban Trading Ltd, which is OutdoorHeat’s trading company, specialising in bespoke garden designs. The OutdoorHeat branch of the business specifically focuses on outdoor fire places.
The inspiration and focus behind OutdoorHeat stemmed from Joss being frequently asked by customers’ what the easiest and best way is to transform their garden space. It was a no-brainer, he’d always point them in the direction of an outdoor fireplace, because not only do they add character, creating an incredible focal point, but they’re also practical and multi-functional. There’s not another single item that offers that much bang for buck for every type of outdoor space.
Joss is extremely hands-on with his passion, so the odds are, if you ever require any customer support, he’s the person that will personally deal with your enquiries. All hours of the day.
That’s a good question.
- We realise how important customer service is. We’re not going to lie and say oversights and mistakes don’t happen – they do. But during those times we’re committed to providing a consistent and reliable customer service experience. Communication is key for us because we know it’s what our customers expect, which is why we aim to reply to all enquiries with in 24 hours.
- We’re competitively priced. We actively monitor the market and do our utmost to offer great prices. Moreover, since we only operate online, we don’t have any of the overheads to cover, which helps us keep our prices at a minimum.
- We’re real local people.
- We work with multiple suppliers so we’re able to offer a wide range of products. Plus, new products are constantly being added to our catalogue as we continue to work with new suppliers.
- You get the comfort of the manufacturers warranty, fixing or exchanging faulty products at no charge.
If there’s anything else you would like to know, whether it be about OutdoorHeat as a business, or information on any of our services and products, please don’t hesitate to contact us.
We look forward to working with you.
All the best,