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Exiting orders

If you are currently waiting for an order, before contacting us, please read through our delivery information. Please note, most standard delivery orders take between 3-5 days, excluding weekends and national holidays.

Returns & Refunds

If you are enquiring about a possible return/exchange or refund, please read our returns & refunds policy before contacting us- we may have already answered your query.

If you wish to return your order for an exchange or refund, please contact us using the form below, including your name, contact number and order information.

Product guides and after care

If you’re looking for further information on useage and after care for our chimeneas, firepits, or firebaskets, please refer to our outdoor heating guides section.

Contact form

Please use the contact form below if you have any questions or queries about any of our provides. We aim to answer all enquiries with in 24 hours.

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