Your satisfaction with our service and products is our top priority. We rarely have problems with our products, but it does happen. If your item is damaged or defective in some way, we’ll do our utmost to make sure you’re taken care of.
- If you have received damaged Items on delivery - please contact us and send us photographs within 48 hours.
- Images of damaged item are sent to the supplier who determines the outcomes – if they deem the product fit for use due to naturally occurring damage that does not impact the product use, we will not be able to exchange or refund the product. Otherwise, we will provide a replacement or full refund on the date we pick up the damaged product.
- In some cases, we may require you to destroy the product and provide photographic evidence before we are able to issue a refund.
- Once a product has been purchased and used, we reserve the right to not refund, exchange or accept returns for any damages to the product.
- We do not collect damaged items, even when replacing damaged products.
Chimalin AFC Products
We offer a 5-year guarantee against cracking on all Chimalin AFC Products due to thermal shock. Thermal shock is cracking due to fire damage. If your Chimalin AFC product cracks due to thermal shock please contact us
with photographs. Once Gardeco are satisfied the product was damaged in transit and not by the customer, a replacement will be sent.