Gardeco Terms & Conditions
7 – 14 full working days.
Unfortunately we have to charge extra for certain UK delivery zones for large Gardeco products:
- Zone 1 – £15.00 (Inc VAT)
- Mid Scotland – £54.00 (Inc VAT)
- North Scotland Mainland – £66.00 (Inc VAT)
- Orkney & Shetland (Mainland) – £108.00 (Inc VAT)
- Orkney & Shetland (Outer Isles) – £144.00 (Inc VAT)
- Lewis & Skye – £108.00 (Inc VAT)
- Harris – £156.00 (Inc VAT)
- Uist – £156.00 (Inc VAT)
- Mull & Islay – £174.00 (Inc VAT)
- Arran & Cumbrae – £156.00 (Inc VAT)
- All other Western Isles – £192.00 (Inc VAT)
- Northern Ireland – £54.00 (Inc VAT)
- Dublin – £66.00 (Inc VAT)
- Isle of Wight – £66.00 (Inc VAT)
- Jersey & Guernsey – £72.00 (Inc VAT)
- Alderney, Sark & Herm – £132.00 (Inc VAT)
- St Mary’s & Scilly – £198.00 (Inc VAT)
- Cancel within the first 24 hours of purchase for the best chance of not incurring a charge for the product return to the warehouse.
- Cancellation will be free of charge until the point that the product is dispatched. After dispatch, a fee set by the supplier will be the customer's responsibility.
- Contact us to cancel your order.
- Purchased and delivered products can be returned or exchanged unless it is stated otherwise for an individual product. Unfortunately, returns will be subject to a return pick-up fee, which will be set by a courier service.
- If you are not happy with the product and there is no evidence of damage, and if it is permitted to be returned, we can offer you a full refund, minus the cost of the return delivery.
- Once the product returns safely to the warehouse a refund will be issued. We can arrange the returns at a cost starting at £40 and increasing depending on the postcode. If it returns to the warehouse damaged a refund will not be issued.
- After purchase, you can cancel within 12 hours without incurring a fee for the return of your product. Any cancellation after 12 hours of purchase may incur a £40 charge for return.
- Please note that return carriage is at your own expense and risk - we cannot be held liable for any damage or loss when goods are in transit back to us.
- We reserve the right to not issue full or partial refunds if:
- You want to return a product that does not have a defect
- You refuse to return the product to our supplier’s depot
- You do not keep the original packaging for return and collection.
Your satisfaction with our service and products is our top priority. We rarely have problems with our products, but it does happen. If your item is damaged or defective in some way, we’ll do our utmost to make sure you’re taken care of.
- If you have received damaged Items on delivery - please contact us and send us photographs within 48 hours.
- Images of damaged item are sent to the supplier who determines the outcomes – if they deem the product fit for use due to naturally occurring damage that does not impact the product use, we will not be able to exchange or refund the product. Otherwise, we will provide a replacement or full refund on the date we pick up the damaged product.
- In some cases, we may require you to destroy the product and provide photographic evidence before we are able to issue a refund.
- Once a product has been purchased and used, we reserve the right to not refund, exchange or accept returns for any damages to the product.
- We do not collect damaged items, even when replacing damaged products.
