Your satisfaction with our service and products is our top priority. We rarely have problems with our products, but it does happen. If your item is damaged or defective in some way, we’ll do our utmost to make sure you’re taken care of.
- If you have received damaged Items on delivery - please contact us and send us photographs within 48 hours.
- Once a product has been purchased and used, we reserve the right to not refund, exchange or accept returns for any damages to the product.
- If your product is missing parts please contact us immediately.
- Images of damaged item are sent to the supplier who determines the outcomes – if they deem the product fit for use due to naturally occurring damage that does not impact the product use, we will not be able to exchange or refund the product. Otherwise, we will provide a replacement or full refund on the date we pick up the damaged product.